Terms & Conditions

Last updated: July 2026

1. Bookings & Confirmation

All bookings are confirmed by phone, message, or through our online booking form. We aim to confirm every booking ASAP. A booking is not guaranteed until confirmed by us directly with a deposit being paid.

2. Access & Location Requirements

Riches Valeting is a mobile service carried out at your home or workplace. For insurance and safety reasons, we will NOT work on vehicles parked on main roads, heavily used roads, or tight streets. We require access to an outdoor water supply and power socket. If your location has any issues, please let us know before booking and we'll try to find an alternative.

3. Vehicle Condition & Pre-Existing Damage

We treat every vehicle with care but pre-existing damage, chips, scratches, or wear is not our responsibility. If your vehicle is heavily soiled beyond normal use — including mud, pet hair, mould, vomit, or blood — additional charges will apply. Please send over a few photos before booking so we can give you a fair estimate. If we're not made aware, pricing will be agreed before any work begins.

4. Pricing & Payment

Prices on our website are guide prices and may vary depending on vehicle size and condition. Final pricing is always confirmed before work begins. Payment is due on completion. A missed booking is a missed wage — no-shows may result in full charges.

5. Cancellations, Rescheduling & Weather

We understand plans change. Please give us as much notice as possible if you need to cancel or reschedule — ideally at least 24 hours. This allows us to offer the slot to another customer. Late cancellations or no-shows may result in charges. In the case of severe weather — heavy rain, snow, ice, or freezing conditions — we may need to reschedule your booking for safety and quality reasons. We'll always contact you as early as possible to rearrange.

6. Liability, Insurance & Satisfaction

Riches Valeting is fully insured. We take all reasonable care when working on your vehicle. In the unlikely event of damage caused directly by our work, please notify us as soon as possible so we can investigate and resolve the matter fairly. If you're not satisfied with any part of the work, please let us know within 24 hours so we can put it right.

7. Riches Maintenance Terms

Riches Maintenance is available exclusively to clients who have previously had a Detailing package or The Deep Clean. Bookings must be made every 4 weeks or less to remain on the scheme. If this interval is exceeded, a Deep Clean will be required before re-joining. Vehicles must be left in a reasonable condition between visits — if a vehicle is heavily soiled or requires additional time, extra charges may apply.